Business Etiquette is designed to help professionals differentiate their business and position their organisation for the top. Participants will learn how to build and nurture business relationships by mastering the elements of good business etiquette and superior customer service. Topics include:

• Introductions and Greetings
• The Polish that Generates Presence and Profit
• Dining Etiquette
• Electronic Etiquette
• Telephone Etiquette
• Cross Cultural Issues
• Ambassador and Business Networking Skills
• Communication Skills
• Business Relationship
• Handling difficult clients
• Board Room etiquette
• Time Management
• International Business Etiquette
• Conversation mastery

At the end of the course, participants will:

• Be equipped with the business and social skills that will help them become polished professionals able to make a lasting impression on clients.

• Develop the knowledge and confidence that will position them for success in the market place and the ability to impact their world.

• Discover everything they need to know about generating presence and image development.

• Learn the art of dining, dressing for business, time management and business communication.